Frequently asked questions
Firstly, for first timers, what is an escape game?
The concept is fairly simple, you are locked in a themed room and you need to utilize the clues available in order to escape, within the allocated time.
How long is an escape?
Each escape lasts 45 minutes. It is best to arrive at least 10 minutes prior to your game start time, so we can get any formalities out of the way.
Do I need to make a booking in advance?
We always recommend that you reserve your time slot in advance.
As we take bookings on an on-going basis, we cannot guarantee availability if you walk in. We therefore recommend calling in advance, in order to avoid disappointment.
As we are open outside of our normal hours for large groups, private parties and corporate events, opening hours are often based on our booking schedule.
Any vouchers can only be used within regular hours a day before the event.
How can I make payment for a booking?
You can make payment via our website. Our online booking system will guide you through the booking process.
Can I reschedule or cancel a booking?
You can reschedule your booking up to 48 hours prior to your scheduled date and time. This gives us some time to find a replacement for your time slot. And also opens up the slot for someone else to make a booking. This can be done a maximum of 2 times.
We do not offer a refund for cancellations.
Are there any minimum/maximum age limits?
We ask that any participants under 14 years of age be accompanied by an adult. Maximum age- the sky is the limit.
Are cellphones allowed in the room?
Everything you need to escape successfully, you will find in the room. Cellphones, tablets, laptops, flashlights, calculators, cameras or any external devices are not allowed in any of our escapes.
Taking pictures in any of the rooms is strictly Prohibited.
We provide complimentary lockers to store your belongings.
Is there a dresscode?
Dress comfortably, should you be locked in forever!
Do I need to sign a waiver?
All participants attending an event are bound by our online waiver.
Visit our Escape Rooms in Mississauga!
The best Reality Gaming in the GTA!!